Privacy Policy

Loop SAL Privacy Policy

Loop offers electric scooter sharing services through a mobile application that enables users to locate, rent, and operate electric scooters from the available locations (the “App”) and we maintain a corporate web site at (the “Site”) as well as all related applications, widgets, software, tools and other services provided by us and on which a link to this policy is displayed (collectively, together with the Site and App, our “Services”). The information that follows applies to all of the Services.

Loop is firmly committed to protecting the privacy of the users who have registered for the Services (“Members”) and visitors, whether Members or not, to the Site or the App, (“Visitors”) (together, “you” or “Users”). By using the Services (whether or not you are a Member), you expressly consent to the information handling practices described in this policy. If you do not want information about you to be used in the manner set forth in this policy, please do not use the Services. By using the Services, you confirm the right for Loop to use your information in the manner set forth in this Privacy Policy. Our goal is to provide you with a secure online experience and to ensure that any information you submit to us is private and used/disclosed only for the purposes and in the means described below. This Privacy Policy, which may be amended from time to time, is incorporated into and is subject to Loop’s Terms of Use. Your use of the Services and any personal information you provide to the Services remain subject to the terms of this Privacy Policy and the Terms of Use.


1.1 Personal Information. When you register and set up an account, use or visit the Services, or contact us by e-mail or other means for any reason, you will be asked for the relevant pieces of information that specifically identifies an individual, such as, but not be limited to, your name, age, contact details (email, address and telephone number), date and place of birth, passport information, driving license information, payment information (billing and financial information which may include your postal and email addresses) and preferences. If you are using a mobile device, we might also collect data that identifies your mobile number, mobile device, device-specific settings and characteristics and latitude/longitude details. In addition, from time to time we may collect other personal information you provide in connection with your participation in promotional offers and other activities on the Services. We might also calculate and process data related to the type of apps installed on a mobile device, such as the name of the app, an app description and the category it belongs to. None of this information by itself will be able to tell us who you are, but it can still considered to be “personal” information. We may also receive information about you when you use certain social media services.
1.2 Automatically Collected Information. When you visit our Services, even if you do not place a request, we may collect certain information, such as your IP address, which browser you are using, the address of a referring web site, your activity on the Services and information about your computer’s operating system, application version, language settings and pages that have been shown to you. We treat this information as Personal Information if we combine it with or link it to any of the personal information mentioned above. Otherwise, it is used in the aggregate only and is not considered by Loop to be subject to the restrictions in this Privacy Policy.
1.3 Invitation Service. We may offer an invitation service to tell a friend about the Services. In such case, we may ask you for your friend’s email address or any other information needed to send the invitation and we may also ask you to invite a friend via third party services such as Facebook or Twitter. By providing email addresses of non-users, you represent that you have the right to do so and that such information may also be provided to the third party service that you have designated to contact the non-user. We store and use this information to send this invitation, to register a friend if your invitation is accepted, and to track the success of our invitation service. Your friend may contact us at to request that we remove this information from our database.
1.4 Location Information. Loop may offer features designed to help you locate scooters available through the network, including in whole or in part based on your location. If you choose to enable location-based services, we may collect your location based on information provided by you or your mobile device, including, if available, GPS, IP address or cell tower information. If you, as a Member, do not opt-in to location-based services, you may not have access to the features necessary to use the Services.
1.5 Third Party Information. We may receive information about you from third parties (e.g., Facebook, Twitter, etc.) (“Third Party Sites”), in accordance with the policies and terms of such Third Party Sites. This Privacy Policy governs any information we have and combine with information from Third Party Sites.


We use “cookies” to personalize your online experience. Loop may use “cookies” or clear gif information for a number of reasons related to the Services, including to: (a) remember your information so that you will not have to re-enter it during your next visit to the Services; (b) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (c) track your entries, submissions, and status in any promotions or other activities. A cookie is a text file that is placed on your hard drive by a web server that allows us to automatically collect certain information (such as customer preferences and history). Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server that issued the cookie to you. Third party companies who sell and provide advertisements to the Services, make use of cookies for the purpose of serving and targeting advertisements more effectively. Clear gifs (also known as web bugs or web beacons) are small, invisible graphic images that may be used by the Services or in emails relating to the Services to collect certain information and monitor user activity on the Services and may be combined with your IP address or other information that we have gathered with respect to a Member’s use of the Services. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if a browser is set not to accept cookies or if a Member rejects a cookie, some portions of the Services may not function properly.


We strive to ensure that we give you an enjoyable experience through our Services and are dedicated to building a rewarding and durable relationship with every customer. In order to provide the level of service we believe you expect from us, we may use your personally identifiable information for the following purposes: (i) to provide the Services and offerings that you request, and to communicate with you regarding such Services and offerings; (ii) to do all things necessary to administer those Services; (iii) to research, develop, manage, protect and improve our Services and products and include new features and services; and (iv) to analyze data, or to have a third party do so on our behalf (for example, for payment processing, insurance, services to search driving records, data storage, customer service, email delivery, and to assist us in our marketing efforts). More particularly, we may use the information we collect to enable your use of the Services, including to determine your service eligibility and credit-worthiness and obtain insurance; to respond to your emails, submissions, comments, requests or complaints and to conduct an aggregate analysis of the performance of the Services. We also use your personally identifiable information for other purposes. For example, such information may be used to process and track your transactions and to send you information about our and our affiliates’ and business partners’ products and services and other information and materials that may be of interest to you. If you use our Site, information may also be used to evaluate what portions of our Site are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our Site in general. We may disclose your personal information in the good faith belief that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of the Services, our Members, our employees or the public, including without limitation to protect Loop or our Members from fraudulent, abusive, inappropriate or unlawful use of the Services. We may also disclose your personal information in connection with the reorganization, reincorporation, acquisition, debt financing, merger, sale of Loop’s relevant assets or business or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which the personal information is transferred to one or more third parties as one of our business assets.


Since we are committed to your privacy and security, we have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. When you place an order or access your personal information, we offer the use of a secure server. Once we receive your transmission, we use our best efforts to ensure its security on our systems.


You may, at any time, decline to share your personal information with us, in which case you will not be able to access some of the features and functionality found in the Services. You may “opt out” of receiving communications from us at the point where we request information about the Visitor by emailing us at However, this shall not affect our ability to send you service and account related emails and to use your personal information as otherwise described in this Privacy Policy. If you register as a member of Loop, you may update, correct, or delete your profile information and preferences at any time by emailing us at If you request your account information be deleted from our database, we may maintain information about individual sales transactions for recordkeeping and servicing.

The Services may contain links to Third Party Sites, products or services which we do not own and which may have different privacy practices. Please be aware that this Privacy Policy will not apply to your activities or any personal information you disclose while using Third Party Sites, products or services. Furthermore, the Services may be linked to websites and services that we operate but that are governed by different privacy policies which we encourage you to review.


You may sign up and connect to the Services through a Third Party Site (such as Facebook) and you may be able to publish your comments and any other activity on our Services to the Third Party Site. We are not responsible for the sharing, posting, commenting, or other content and information-gathering practices on any Third Party Site. Please review their terms of service and privacy policies carefully before using their services and connecting to our Services.
By using any Third Party Site to log in to our Services, or otherwise connecting to any Third Party Site, you allow us to access and use all information related to your account on the Third Party Site that may be accessible to us through the Third Party Site pursuant to this Privacy Policy. To control the information that is available to us through such Third Party Site, or to disconnect the Third Party Site from our Services, you should check (and, if applicable, modify) the applicable settings on the Third Party Site.


Although the Services are not intended to be used by children under the age of 13, we are dedicated to protecting the privacy needs of children and encourage parents to actively participate in their children’s online activities and interests. If Loop learns that personal information of persons under 13 years old has been collected in the Services without verifiable parental consent, then Loop will take the appropriate steps to delete this information.


Our Services are hosted in Lebanon (do we? We host in the cloud, however, we can host locally if required by the law) and generally are intended for Lebanon visitors. Lebanon does not have the same data protection laws as other jurisdictions. By providing personal information to us, you consent to transfer such information to Lebanon and to the use of it in accordance with this Privacy Policy and applicable law.


We and our Members do not tolerate spam. You are not licensed to add other Loop Members to your mail list (email or physical mail) without their express consent. You may not use our communication tools to send spam or otherwise send content that would violate the Terms of Use.


While this Privacy Policy states our standards for maintenance of data and we will make efforts to meet them, we are not in a position to guarantee these standards. You should not expect that your personal information or private communications will always remain private. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of data.


This Privacy Policy may be revised at any time and without prior notice to you other than by posting the revised policy on the Site. You are requested to visit this page regularly to stay aware of any changes. Your continued use of the Services constitutes your agreement to this Privacy Policy and any future revisions.


Please contact Loop with any questions or comments about this Privacy Policy, your personal information, our third-party disclosure practices, or your consent choices by email at or by mail at:

Attention: Customer Service
Berytech Digital Park 1294
Bechara El Khoury – Beirut